Frequently Asked Questions About Our Plumbing and Trade Services
We get asked a lot of questions. About who we are, what we do, how we work, and what things cost. We think that is a good thing. An informed customer is a happy customer, and we would rather you know exactly what you are getting before you pick up the phone.
Groundbreak Plumbing is a family-owned plumbing business based in Belconnen, Canberra. We service Canberra and the surrounding region within approximately 160 kilometres, and we bring 16 years of combined industry experience to every job we take on.
Below are the questions we hear most often. If yours is not on the list, contact us and we will give you a straight answer.
Who is Groundbreak Plumbing?
We are a family-owned plumbing business based in Belconnen, Canberra, with 16 years of combined experience. We are fully licensed in both the ACT and NSW and fully insured.
What areas do you service?
We are based in Belconnen and service Canberra and the surrounding region within approximately 160 kilometres. Call us to confirm whether we cover your area.
What are your business hours?
We are open Monday to Sunday from 6:00 AM to 10:00 PM. We also accept emergency calls around the clock and are available by appointment.
Are you licensed and insured?
Yes. We hold full plumbing licences in both the ACT and NSW, and we are fully insured. Every job we carry out is covered from start to finish.
Are you registered with Secure Local Jobs?
Yes. Our registration number is 28694515869. When you hire us, your money stays in the local economy and supports real local workers right here in Canberra.
What services do you offer?
We offer general plumbing, drain cleaning, hot water systems, maintenance, renovations, excavations, demolition, landscaping, and concrete cutting for homes and businesses across Canberra and the surrounding region.
Do you handle both residential and commercial work?
Yes. We carry out plumbing and trade work for both homes and businesses across Canberra and the surrounding region. No job is too big or too small.
Do you offer emergency plumbing services?
Yes. We accept emergency calls 24 hours a day, 7 days a week. Whatever the problem, just call us and we will get to you as fast as we can.
Can you handle the full scope of a renovation project?
Yes. We handle all plumbing work from rough-in to fit-off, working alongside builders and other trades to keep your renovation project on track and on schedule.
Do you carry out work in both the ACT and NSW?
Yes. We are fully licensed in both the ACT and NSW and service an area of approximately 160 kilometres from our base in Belconnen.
How much do your services cost?
It depends on the job. We always provide a clear quote before any work begins so there are no surprises. Call us and we will talk you through the costs.
What payment methods do you accept?
We accept credit and debit cards, EFT, invoices, and cash. We keep payment simple and flexible to make things as easy as possible for every customer.
Do you offer any discounts?
Yes. We offer a 10% discount for veterans and a 10% discount for senior citizens. Just mention it when you get in touch, and we will apply it.
How do I book a job with Groundbreak Plumbing?
Call us on 0402 118 802, email us, or book by appointment. We will talk you through what is involved, give you a clear quote, and get a time booked in.
How quickly can you get to me?
For emergencies we treat every callout as a priority and get to you as fast as we can. For non-emergency work we will give you a clear timeframe when you book.
What should I do if I have a plumbing emergency right now?
Call us straight away on 0402 118 802. We are available around the clock. If you can, turn off your water mains to limit damage while you wait for us.
Not Sure Where to Start? We Can Help.
You do not need to have all the answers before you call us. Get in touch today and we will walk you through everything you need to know.
